IT Vendor, Warranty & Hardware Management

Manage your business relationships, not your hardware and software vendors. Get better, faster support through a single point of contact.

Have you ever dealt with a computer issue for days because you do not want to make the commitment to spend hours on the phone with the manufacturer’s support? We understand completely. Third-party technical support can run you around in circles before getting anywhere when you really need things to be back up and running so your staff can operate normally.

One Support Number

Get support for all of your IT solutions and get technical issues resolved faster and more accurately.

Evolve IT’s technicians work with many hardware and software vendors every single day. A big part of our daily lives involve building relationships with vendors. We also know our clients’ IT infrastructure, goals, and IT differentials much better than any third-party vendor ever could.  It’s only natural for us to extend these services to our partners.

When Evolve IT manages your vendor relationships for you, you get a single point of contact for all of your troubleshooting and support needs. In many cases, our technicians could provide the solution faster and more cost effectively than working with support, and when we do need to reach out to the vendor, we’re able to articulate the issues faster.

Virtual CIO

Get a dedicated account manager who knows your IT inside and out.

With Evolve IT, you do not just get enterprise-level IT services, you benefit from full-fledged consultative operations that assist you with complex IT decisions when it is time to expand, upgrade, or integrate new technologies to improve your business. Your Virtual CIO is able to pull up configurations for all of your hardware and software, warranty information, install dates, account credentials, and much more.

Your Virtual CIO fulfills a comprehensive list of duties and roles in the management of your IT such as:

• Dedicated account management
• Alignment of IT with core business objectives
• Monthly/Quarterly meetings
• Budget creation, management, and review
• Procurement assistance
• Complete lifecycle management
• Platform and software recommendations and configuration support
• Warranty and vendor agreement tracking management
• And much more

For more information about our comprehensive managed services and our vendor management service, call us today at (518) 203-2110.